FAQ on Giving
How should I prioritize my giving?
We believe that the Bible teaches that the tithe is the beginning point of
generosity. With that understanding, we encourage people to start with giving
toward the operational budget (the first fruits to the storehouse) with a tithe
(literally 10%) as this is where we pay our staff, ministry expenses, utilities,
etc. and then give above that amount to missions and budget reduction as
How do I designate my giving if I drop a check in the offering box?
We will have new offering boxes that will have 3 slots for your giving that
will be clearly marked. You can choose to put one check in the box if you delineate
in the memo line how you want your offering to be deposited.
How do I designate my giving if I do electronic giving through my bank?
If you have your bank send us checks through their e-banking service, thank
you as this is the most efficient and least expensive way to give. To direct
those gifts, you can make an edit in the memo section via their website. This
will allow us to split the gift. If your bank does not offer this option, you
can set up another payee in their system. For example, you may have Providence
Church, Providence Missions, or Providence Building. In doing this, your bank
will send multiple checks to Providence with no cost. The simplest way to do
this is to set up recurring giving in the areas where God leads. You could
set up a weekly check to be sent to Providence Church, and a monthly check
to be sent to Providence Missions, and a quarterly check sent to Providence
How do I designate my giving if I use online giving through the Providence website?
Currently, you need to make multiple transactions to the various options.
You can do this “one time” or recurring. We encourage the recurring option
as it requires less maintenance. However, early in 2012 you will be able to
split a single or recurring transaction. Keep in mind that while we accept
debit and credit cards, the church pays a fee for that transaction. We spent
over $3000 in 2011 on these fees. The electronic funds transfer option (EFT)
costs us just a few cents per transaction. Please consider that option.
How will we know how the church is giving?
Each week we will post a very simple report in the worship program regarding
the three categories. Our hope is that God will pour out his blessings through
the generous giving of his people. We would love to celebrate this year as a year
of generosity that God used mightily as all of his people!
More FAQ on giving
Does online giving cost the church money?
Yes, a credit or debit card transaction costs us the most money as a percentage
of your gift. An EFT , or e-check, costs us a flat fee regardless of your gift.
If you would like to give “electronically” in a way that does not cost the
church, you can give through your bank’s ebill pay system. Typically this
method does not cost you anything. When you set up your one time or recurring “bill
pay”, your bank will mail us a check.
Can I schedule recurring donations?
Yes, you can specify whether you want your contribution made one time, monthly,
or twice per month.
Will I still receive a giving statement?
You will be able to log in and view your contribution history and print statements
at any time. We will also continue to provide an electronic year-end statement
for tax purposes.
What if I change credit cards or want to adjust the date or amount of a contribution?
You can edit or delete a scheduled contribution at any time, including the
credit card, date, frequency, and amount. You can schedule new contributions
at any time and can modify or cancel those contributions at any time prior
to the date they are scheduled. Once the contribution has been processed, however,
it cannot be cancelled. If you have any problems or questions related to this,
please contact us at email@example.com.
Is online giving secure?
All of your giving data is secured by SSL encryption. SSL is an acronym for “Secure
Socket Layer”, a security protocol that provides communications privacy over
the Internet. It is the same technology used by banks and e-commerce companies
to keep your information safe and secure during transactions.
At Providence, we use an online database called Fellowship One. Their system allows us to provide access to your contribution records and allows you to make donations online. They provide all of the security for the system. This system is used by churches throughout the country and has been fully tested by them.
There are two aspects of security related to the system. First, Fellowship One provides data security using the latest security technology. The following statement is from their security documentation: “[the system] utilizes the most current encryption technology to maintain the security of your data. Every parameter passed in the hyperlinks is fully encrypted. Additionally, the Login module handles passwords using what is known in technical terms as salted hash. In laymen’s terms, this means it would take 50 computers (running constantly) continuously presenting password combinations four years to discover the password.”
The second aspect of security relates to account creation. When you first create a new account in the system, you will be able to donate immediately, but you will not have access to any previous contribution information. Before that can happen, we must manually link your previous information to the account you created.
In order to verify the authenticity of the account request, we will ensure that all of your data matches our current records (e.g., address, phone number, and email address). If there is any question, we will contact you via email before creating the link. Since this is a manual process, we will perform these steps approximately once a week, but if you would like to speed up this process, you can send an email to firstname.lastname@example.org.
When you create your account, you will determine your own login id and password. If you forget your login id or password, you can have the system email it to you by entering the email address that you used when you created your account. If you need help or cannot remember the email address you used, you can contact us at email@example.com. You can also change your password at any time.
Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. Providence will never call you to ask for your login information.
Who do I talk to if I have more questions?
Contact the church office at 865-691-3000, and we’ll be glad to answer any
other questions you may have.
Is my information secure?
Your information is held securely by the Fellowship One system. This information
will remain private and will never be given away to third parties, other than
to process your scheduled contributions.